Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- fill out a repeat prescriptions request form
- phoning 01453 825 690 – the line is open 24 hours a day
- via post – if you wish your prescription to be posted back to you, please send a stamped, addressed envelope
Dispensing
We are a dispensing practice but can only dispense medicines to those living more than a mile (as the crow flies) from the nearest chemist. Medicines will normally be available at time of consultation or within two working days.
If you wish to speak to the dispenser, please leave a message and your telephone number and someone will get back to you as soon as possible. The messages are picked up at regular intervals throughout the day.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
Patients on repeat medication will be asked to see a doctor, or our practice nurse at least once a year to review these regular medications. Notification should appear on your repeat slip highlighted to act as a reminder. Please ensure an appointment is made before your medication runs out, preferably at least two weeks before your next prescription becomes due.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
If you have been advised by the surgery to submit a medication review, please complete our medication review form.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
