We offer a mixture of face to face and telephone appointments which can be booked in advance. We also offer same day appointments for problems of a more urgent nature that require contact with a clinician on that day.
In all cases, our trained receptionists will ask for the nature of the problem and work with you to book an appropriate appointment.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Urgent appointments
To receive urgent advice for acute on-the-day problems, please contact us as early in the day as possible. Whilst we aim to respond to clinical need, capacity is limited, so calling early affords you the maximum number of option available. We may telephone you with advice, ask you to attend for a face-to-face appointment, or advise you to see another healthcare provider (such as pharmacy, dentist, optician or Minor Injury Unit).
- phone us on 01453 825 690
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01453 825 690
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 01453 825 690 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible, please try to telephone reception before 9:30am if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
